How support works
This is an asynchronous service, not live chat. Routine questions are answered through this Help Centre. BeAccessible reviews submitted requests and replies by email. Accessibility barriers, privacy concerns, payment problems and locked accounts receive priority.
Quick help
I cannot sign in
Check the email address, confirm your account if you received a confirmation message, and use at least eight password characters. Never send your password in a support request.
My lesson progress appears to be missing
Progress is first saved in the browser and synchronises after you sign in. Return using the same browser and device, sign in through the digital logbook, then reopen the learner room.
I cannot access the R1,495 Essentials course
The learner room is currently part of the launch pilot. Include your enrolment email and payment reference—not banking or card details—in a support request so BeAccessible can confirm access.
My digital logbook will not save
Confirm that you are signed in, complete every required field and use only an HTTPS evidence link. Do not paste confidential or sensitive information into the logbook.
I need an alternative format or accommodation
Select Accessibility or alternative format below. Describe the barrier and the format or adjustment that would help. You do not need to disclose a diagnosis.
I cannot complete the assessment in its current format
Request an equivalent assessment route before submitting. BeAccessible can discuss a supported demonstration, oral response or accessible alternative where appropriate.
I found a privacy or security problem
Do not include the affected personal information in the form. Select Privacy or data protection and describe where the issue occurred. For an urgent risk, email hello@beaccessible.co.za with “Urgent privacy concern” in the subject.
When will I receive a certificate?
Certificates are issued only after enrolment, lesson completion, practical evidence and the required assessment result have been confirmed.
Send a support request
Required fields are marked with an asterisk. Do not include passwords, identity numbers, banking details, health information or confidential course evidence.
Your recent support requests
Requests appear here when you are signed in to the Learning Hub.
Accessibility Compliance Note
This Help Centre uses semantic headings, expandable keyboard-accessible answers, persistent form labels, visible focus, strong contrast, plain-language status messages and a non-AI email route. Learners can request an equivalent format or scheduled callback without disclosing a diagnosis.